Delivery Information If you live in Kirriemuir, Forfar, Glamis - or within the triangle of those 3 places, we can deliver to your door free of charge. You will be asked to pay the standard shipping cost - currently £3.35. We will then REFUND this when we deliver or you pick up. Sorry for the inconvenience. Alternatively, you can contact us through facebook / email and place your order that way. In this case we will send you a link for payment which will not include postage. Deliveries to Kirriemuir will usually be made within a day or two of ordering. Deliveries to Forfar & Glamis take place every Thursday, usually in the afternoon after 4pm. Please place your order before 2pm on the Thursday if you wish it to be delivered that day.
If you have any specific instructions for delivery in Kirrie or Forfar, please make a note in the notes box at checkout.
All other orders will be sent by 2nd class Standard Delivery by Royal Mail or by Evri, arriving 2-3 working days after dispatch. All orders over £50 are FREE. All other orders are charged at £3.35.
We aim to post orders within 3 working days of payment, although it is often much quicker than this depending on your order. In fact, if you place your order during the day, we usually post it out the following morning. If you have ordered wrapped soaps, your order may not be ready quite so quickly. We do not keep a large stock of ready wrapped bars. Instead we wrap soaps when needed to ensure that the bars are as fresh as possible. Before wrapping the slices need to “air” for several hours.
We have made a commitment in our business to create as little waste as possible. If you buy our soaps / shampoo bars “naked”, they will come to you in a paper bag or wrapped in a piece of recycled paper. Our kraft paper bands are made from recycled paper and can be composted or recycled again. Our wrapped soaps are in handmade paper which can be put in your garden compost and they have white paper bands which are made from recycled paper and can be recycled or composted. Our creams are sold in glass jars with aluminium lids and these are all recyclable.
You can also return your empty jars to us at any of our events, if we are dropping off your order locally or to participating retailers and get 30p off your next Black Cat Soap House purchase. Participating retailers include:
Your order is likely to arrive in re-used packaging - we hope you will be pleased about this! We use paper tape to close the parcels and we never use plastic. However, your parcel may still have some plastic sticky tape on from its previous life. We sometimes reuse packing "peanuts". These are made of plant starch, are fully biodegradable and can be put in your food caddy or compost bin. They can also be dissolved in hot water.
We pride ourselves on the quality of our products and we hope that you will love them. If you have any problems with your order, please don't hesitate to contact us. We will be happy to help. If you have received the wrong product or your purchase is damaged, please contact us within 7 days of purchase. You can email firstname.lastname@example.org or contact us through the contact page on the website. We will refund or replace the item/s as preferred. We will ask you to return the items to us and then refund the postage.