Shipping policy

Last updated: October 16, 2026

Thank you for shopping with The Black Cat Soap House. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Delivery Information

We aim to post orders within 3 working days of payment, although it is often much quicker than this depending on your order. In fact, if you place your order during the day, we usually post it out the following morning. If you have ordered wrapped soaps, your order may not be ready quite so quickly. We do not keep a large stock of ready wrapped bars. Instead we wrap soaps when needed to ensure that the bars are as fresh as possible. Before wrapping the slices need to “air” for several hours.

 If you live in Kirriemuir, Forfar, Glamis - or within the triangle of those 3 places, we can deliver to your door free of charge. You will be asked to pay the standard shipping cost. We will then REFUND this when we deliver or you pick up. Alternatively, you can contact us through facebook / email and place your order that way. In this case we will send you a link for payment which will not include postage.

Deliveries to Kirriemuir will usually be made within a day or two of ordering. Deliveries to Forfar & Glamis take place every week within 4 days of placing your order. In order to be as sustainable as possible, we try to tie in delivery with a shopping trip or the footy run

If you have any specific instructions for delivery in Kirrie or Forfar, please make a note in the notes box at checkout.
 
Except as otherwise stated on our website, orders are processed within 3 business days (excluding holidays).Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Packaging Information
 
We have made a commitment in our business to create as little waste as possible. If you buy our soaps / shampoo bars “naked”, they will come to you in a paper bag or wrapped in a piece of recycled paper. Our kraft paper bands are made from recycled paper and can be composted or recycled again. Our wrapped soaps are in handmade paper which can be put in your garden compost and they have white paper bands which are made from recycled paper and can be recycled or composted. Our creams are sold in glass jars with aluminium lids and these are all recyclable.
 
You can also return your empty jars to us at any of our events, if we are dropping off your order locally or to participating retailers and get 30p off your next Black Cat Soap House purchase. Please check our Returns Scheme page for details.
  
Your order is likely to arrive in re-used packaging - we hope you will be pleased about this! We use paper tape to close the parcels and we never use plastic. However, your parcel may still have some plastic sticky tape on from its previous life. We sometimes reuse packing "peanuts". These are made of plant starch, are fully biodegradable and can be put in your food caddy or compost bin. They can also be dissolved in hot water. 

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are standard and displayed on the website. Free standard shipping is available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to United Kingdom only.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at hello@blackcatsoaphouse.co.uk